• LED type: under EU size 46 / under EU size 50.
• Positive open type: EU size under 47.5.
• Side open type: under EU size 46 / under EU size 52.

Processing usually takes 2-3 days. The delivery time depends on your shipping address:

• US Shipping is 5-10 days.
• Canada Shipping is 1-2 weeks.
• Worldwide Shipping is 2-3 weeks
• Air freight: 7-15 days
• Sea freight: 7-30 days

Take a picture of the damaged package as evidence and contact us.

We are based in Guangzhou China, branch office in C/O 381 S Brea Canyon Road,Walnut, CA 91789, USA

To start a return, please email us at thisfindsp@gmail.com. We will provide you with the necessary instructions.

Yes! Within 48 hrs you will receive a preview of your art by email. If you need to make changes, please reply to the email and let us know what you need.

Keep an eye out for that email! ❤️

Only our artists will see your photos, and they will be deleted once your order has been processed. If there is a problem with your order, a team member may also review your photos for quality assurance. Remember, we are a 16-year-old business - so rest assured that your photos are safe with us. Our priority is protecting your privacy and ensuring your photos are safe while we create the most special gift of a lifetime! 🌟😊

Refunds Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, you will be automatically refunded through your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges The quickest way to receive the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Thank you for choosing BVBOX®. If you have any further questions or concerns, please don't hesitate to reach out to us.