FAQ

Frequently Asked Questions

Where is BVBOX located?

We are based in GuangZhou China

What size shoes fit in your sneaker crate/shoe box?

Led type:under EU size 46/under EU size 50

Positive open type:EU size Under 47.5

Side open type:under EU size 46/under EU size 52

What if my order arrives damaged?

Take a picture of the damaged package as evidence and contact us.

How can I initiate a return?

To start a return, please contact us at buyvipbox@gmail.com. We will provide you with the necessary instructions

Payments&Shipping

How long will I get my order?

It depends on your shipping address

Sea freight:7~30days  Air freight:7~15days

Does SupBro support international shiping?

Yes,Please contact with us on Instagram or Email before you initiate shipping outside of U.S.

Can I change the shipment address of my order?

Yes,let us know a day in advance on Instagram or by email!

Returns&Exchanges

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Installation video