Return Policy
At BVBOX®, we are dedicated to your satisfaction and strive to offer competitive prices every day. Our return policy is designed with this commitment in mind to ensure a straightforward experience for our customers.
Refunds: We offer refunds within 60 days of purchase, issued to the original payment method. Cash refunds require the original purchase receipt. Returns without a receipt or packing slip will receive merchandise credit.
Warranty Exclusions: Our warranties do not cover natural product degradation, wear and tear, misuse, or accidental damage.
Returns Processing: For assistance with after-sales issues, please contact us directly. We'll determine if a return is necessary and provide the appropriate return address. Exchanges and refunds are typically processed within 3-6 business days upon receiving the returned item.
Returnable Items:
- Faulty, damaged, or incorrect items.
- Returns will not be accepted for items damaged due to intentional or deliberate actions by the customer.
Warranty Claim Process: To initiate a warranty claim:
- Describe the issue with your order number and product code.
- Outline the steps you've taken to resolve the issue.
- Provide the item code from the packaging.
- Attach clear photos or videos showing the defect.
Additional Notes:
- Customers are responsible for covering the shipping costs associated with returning items.
- Contact us before returning items; unauthorized returns are not accepted.
If you encounter any issues with your BVBOX® purchase, please contact us promptly for assistance.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
