BVBOX Guarantees & Return Policy

What is BVBOX returns policy?

Return Policy


BVBOX is committed to customer satisfaction and keeping our prices low every day, and our return policy reflects this commitment.


BVBOX issues refunds within 60 days of purchase based on the original form of payment: All refunds issued by BVBOX for returned merchandise must match the original form of payment. Customers will receive cash refunds for cash and check purchases, credit to the appropriate card for debit and credit card purchases, credit to the appropriate account for Apple Pay, PayPal, and other purchases using authorized payment systems, and merchandise credit for gift card or merchandise credit card purchases or any return without a receipt or packing slip. Cash refunds require an original purchase receipt.
Warranty Exemptions and Notes

1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

2. If you have damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, you are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.


Returns processing limitation



If you have any after-sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.



The following section describes the processing time required upon receiving your returned item.



For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability.



For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method. Please click here to view more.






Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or stained upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn, and unused item(s) that have not met your expectations within 30 days of receiving.



Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Washed, worn, used, or misused items.

3. Items under the following categories: PM2.5 Face Mask Filters,Ear Loops Face Mask Bandanas,Face Lifting Bandage. These items are not covered by the warranty for hygiene reasons.


If your item has an issue, please contact us

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).

2. Tell us what steps you have already taken to resolve the issue.

3. Provide the item code indicated on the outer packaging.

4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.




NOTE:

You need to provide a clear photo or video showing the product problem/order / SKU number.

Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).

2.If the product is returned more than one month after the receipt, or if the product is returned for customer reasons (including non-satisfaction, wrong size, change of mind), the customer is responsible for the shipping fee. For non-customer-related returns within one month, BVBOX is responsible for the shipping fee, and the customert must return it using the shipping method BVBOX prescribes. In all return situations, the customer must provide the tracking number.

3.Customers must contact us before returning an item. Returned items without Return Merchandise Authorization (RMA) will not be accepted. For incomplete warranty requests,BVBOX reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA Form), sends to the wrong address, returns an incorrect item, or submits an empty package, BVBOX reserves the right to refuse any compensation.

4. For No Reason Return, you need to ensure that the product package is intact and all accessories are complete and unused.